Contact and Grievance Redressal

Use this page to contact Party-Planner for customer support, booking help, payment issues, privacy requests and grievances.

1. Business details

Brand: Party-Planner

Legal entity: Party-Planner (a sole proprietorship operated by Saurav Gupta)

Address: Amrapali Silicon City, Sector 76, Noida, Uttar Pradesh 201309.

Operating area: Noida, Uttar Pradesh, India

2. Customer support

Phone and WhatsApp: +91 7417795407

3. Grievance Officer

Grievance Officer: Saurav Gupta (Founder)

Phone and WhatsApp: +91 7417795407

Address: Amrapali Silicon City, Sector 76, Noida, Uttar Pradesh 201309

4. Grievance timeline

We acknowledge complaints within 24 hours and aim to resolve them within 15 working days.

5. Ticket number

Every complaint receives a unique tracking number so the buyer can track the request.

6. What to include

• Company name and authorised contact person's name.
• Booking reference, if available.
• Event date, supplier name and payment reference, if relevant.
• A clear description of the issue and preferred resolution.

7. Escalation

If an issue remains unresolved, you may approach the National Consumer Helpline or the relevant District Consumer Disputes Redressal Commission, subject to applicable law.

8. Supplier grievance

Each contracted supplier is expected to maintain its own grievance contact. Where a complaint relates to a supplier service, Party-Planner will coordinate with the supplier and keep the buyer informed.